busi 405 final study guide

busi 405 final study guide - BUSI 405 Final Exam Study...

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Unformatted text preview: BUSI 405 Final Exam Study Guide Communication: the passage of the information between one person or group to another person or group • Sender o Appearance o Power o Credibility & status • Encoding o Speech o Writing o Gestures • Channel o Formal o Informal • Decoding o Noise Communication barriers- Information overload- Semantic difficulties- Bias • Receiver o Ability- decoding skills o Attention span o Status in relation to sender o Active listening skills Non-verbal communication • Physical appearance/ characteristics o Dress, vocal pitch, attractiveness o Posture o Facial expressions o Vocal intonation o Use of personal space o Gesturing o Eye contact • Getting your message across o Empathize o Repeat the message o Use timing effectively o Be descriptive Flow of organizational communication • Downward communication: messages flowing downward in the hierarchy, from supervisors to subordinates • Upward communication: messages flowing upward in the hierarchy, from subordinates to supervisors BUSI 405 Final Exam Study Guide • Lateral communication: messages between two parties at the same level in an organizational hierarchy Power : the capacity of a person, team, or organization to influence others; potential- actual use, perception of dependence, depends on trust • Sources of power o Formal authority Legitimate- based on position Reward- based on control over resources Coercive- based on fear o Personal power Expert- indispensable skills Referent- interpersonal skills Information- what you know Network- who you know • Contingencies of power o Substitutability o Centrality o Discretion- free to make decisions without permission o Visibility- managing your position • Influence o Power in motion: the application of power to influence someone’s beliefs or behavior o Responses Resistance Compliance Commitment o Strategies: Rational persuasion- using the facts—logical Exchange- evaluations for grades Coalition- group together Assertiveness/persuasive- threat Inspirational appeal- emotional appeal Consultation- ask for participation Upward appeals- getting someone with higher authority to support you Dubinsky case • High position in R&D of apple didn’t want to adapt to company change left the company • She was: o Decisive o Laid back o Good interpersonal skills o Support from subordinates • Denial of problem due to her overconfidence in her abilities BUSI 405 Final Exam Study Guide Leadership: the ability to influence others toward the achievement goals • Management: use of authority inherent in designated formal rank to obtain compliance from organizational members • Traits theories of leadership: theories that consider personality, social, physical, or intellectual traits to differentiate leaders from non-leaders o Leadership traits: Conscientiousness Openness Knowledge Motivation Cognitive intelligence Emotional intelligence...
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This note was uploaded on 02/13/2012 for the course BUSI 405 taught by Professor Blackburn during the Fall '10 term at UNC.

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busi 405 final study guide - BUSI 405 Final Exam Study...

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