test 1 guide

Test 1 guide - 1 Behaviors o Job performance Task performance Contextual performance Not required but helps facilitate the organization o

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8/26/10 1. Behaviors o Job performance Task performance Contextual performance Not required but helps facilitate the organization o Counterproductive behaviors Absenteeism, theft, loafing, substance abuse o Turnover o Safety Compliance- following safety guidelines Participation- being proactive and helping others 2. The MARS o Motivation Direction, intensity, persistence of behavior o Ability Aptitudes (natural talents) Learned capabilities o Role perceptions o Understand the duties assigned/expected o Situational factors Beyond an individual's control/environmental 2. Personality traits o Habitual pattern of cognition, affect, behavior o o Enduring: stable over time o Each trait lies on a continuum Most people fall in the middle Judgments are relative o ** nature plays a bigger role than nurture 3. The "Big five"- OCEAN o Openess Broad mindedness Imagination, emotionality, intellectual curiosity Benefits: orginality, diverse interests Costs: losing touch with reality, losing sight of core values o Conscientiousness Dependability
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Competence, orderliness, self-discipline, cautiousness Costs: less likely to be flexile & creative, more likely to blindly follow rules **great for all jobs o Extraversion Friendliness, assertiveness Benefits: comfort in social settings, positive emotions Costs: impulsivity, reliance on external stimulation o Agreeableness Prosocial orientation Trust, morality Benefits: favorable image, health Costs: tools, sacrificing principles o Neuroticism Anxiety, anger, depression Opposite of emotional stability Benefits: critical thinking, preparation Costs: health risks, negative emotions o ** Agreeableness and neuroticism are hard to judge because they are not socially accepted therefore people often try to hide it 8/31/10 1. Big five outcomes Task performance Contextual performance Safety performance- conscientiousness Counterproductive work behavior Leadership performance- extraversion 2. Traits vs. states Anger vs. neuroticism Happy vs. extraversion Forcing organization vs. conscientiousness 3. Other personality factors Locus of control- personal actions vs. fate o Internal: optimistic
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o External: pessimistic Risk taking 4. Emotional intelligence (EQ): ability to recognize and regulate the emotions in self and in others 5. Errors in perceptions Selective attention- we attend to information that is important to us ( and miss other important info) Influenced by: o Size o Intensity o Motion o Repetition o Novelty Confirmation bias- we attend to info that supports our decisions, beliefs, and choices o Discredit info that contradicts o Seek out info that fits 6. *heuristic- mental shortcut Bounded rationality
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This note was uploaded on 02/13/2012 for the course BUSI 405 taught by Professor Blackburn during the Fall '10 term at UNC.

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Test 1 guide - 1 Behaviors o Job performance Task performance Contextual performance Not required but helps facilitate the organization o

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