OB13_TIF10.doc - Chapter 10 Understanding Work Teams...

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Chapter 10 Understanding Work Teams MULTIPLE CHOICE Why Have Teams Become So Popular? 1. Which of the following helps explain the current popularity of teams? Teams _____. a. are easier to manage b. are a way to better utilize employee talents c. are less expensive d. promote socialization e. are very efficient (b; Easy; Popularity of Teams; p. 323) {AACSB: Analytic Skills} Differences Between Groups and Teams 2. Which of the following statements best defines a work group? a. The performance of a work group is generally greater than the sum of its inputs from individual members. b. A work group interacts primarily to share information, rather than to engage in work that requires joint effort. c. A work group consists of 3 or more people who take on self-supervising responsibilities. d. A work group consists of 3 or more people from across departmental or functional lines. e. A work group is a group comprised of 10 or more people. (b; Challenging; Work Groups; p. 323) {AACSB: Analytic Skills} 3. Which of the following qualities is not found in work groups? a. energy b. enthusiasm c. synergy d. objectives e. security (c; Moderate; Work Groups; p. 323) {AACSB: Analytic Skills} 4. _____ results in a level of performance that is greater than the sum of the individual inputs. a. Synergy b. Enthusiasm c. Energy d. Initiative e. Inversion (a; Moderate; Synergy; p. 323) Types of Teams 5. Which is not one of the most common types of teams? a. problem-solving b. interdepartmental c. self-managed d. virtual e. cross-functional (b; Easy; Types of Teams; p. 324) {AACSB: Analytic Skills} 1
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Which type of team meets to discuss ways to improve quality, efficiency, and the work environment? a. self-managed b. virtual c. problem-solving d. cross-functional e. committee (c; Easy; Problem-Solving Teams; p. 324) {AACSB: Analytic Skills} 7. Which of the following types of teams would most likely be assembled to improve the efficiency of a company’s production process? a. cross-functional b. problem-solving c. self-managed d. virtual e. co-evolving (b; Difficult; Problem-Solving Teams; p. 324) {AACSB: Analytic Skills} 8. Which of the following types of teams would most likely empower its team members to make work-related decisions? a. technical b. self-managed c. problem-solving d. management e. reactive (b; Moderate; Self-Managed Teams; p. 325) {AACSB: Analytic Skills} 9. Self-managed teams are typically comprised of how many members? a. 2-5 b. 5-10 c. 8-12 d. 10-15 e. over 100 (d; Moderate; Self-Managed Teams; p. 325) 10. _____ teams are made up of employees from about the same hierarchical level. a. Problem-solving b. Self-managed c. Cross-functional d. Multifaceted e. Star matrix (c; Easy; Cross-Functional Teams; p. 326) {AACSB: Analytic Skills} 11. _____ teams are an effective way to allow people from diverse areas within an organization to exchange information, develop new ideas and solve problems, and coordinate complex projects. a. Self-managed
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OB13_TIF10.doc - Chapter 10 Understanding Work Teams...

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