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OB13_TIF11 - Chapter 11 Communication MULTIPLE CHOICE 1...

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Chapter 11 Communication MULTIPLE CHOICE 1. Research indicates that poor _____ is probably the most frequently cited source of interpersonal conflict. a. motivation b. leadership c. training d. communication e. hygiene (d; Moderate; Poor Communication; p. 351) {AACSB: Communication} 2. Individuals spend nearly _____ percent of their waking hours communicating. (b; Challenging; Communication; p. 351) {AACSB: Communication} 3. Communication must include both the _____ and the understanding of meaning. a. transportation b. interpretation c. triaging d. transference e. intention (d; Moderate; Communication; p. 351) {AACSB: Communication} {AACSB: Analytic Skills} Functions of Communication 4. Communication serves all of the following functions within a group or organization except _____. (b; Moderate; Functions of Communication; p. 351) {AACSB: Communication} {AACSB: Analytic Skills} 5. Formal guidelines and authority hierarchies are examples of which function of communication? (a; Moderate; Control; p. 351) {AACSB: Communication} {AACSB: Analytic Skills} 1
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6. When employees are required to follow their job description or to comply with company policies, communication is performing a(n) ______ function. a. control b. motivation c. emotional expression d. information e. feedback (a; Moderate; Control; p. 351) {AACSB: Communication} 7 . Which of the following is the most important function of communication in organizations? (e; Moderate; Functions of Communication; p. 352) {AACSB: Communication} {AACSB: Analytic Skills} 8. Clarification to employees about how well they are doing, and what can be done to improve performance, are examples of which function of communication? (c; Moderate; Motivation; p. 352) {AACSB: Communication} {AACSB: Analytic Skills} 9. Which function of communication transmits the data necessary for decision-making? (b; Easy; Information; p. 352) {AACSB: Communication} The Communication Process 10. The means by which a communication is passed is called _____. a. a medium b. a conduit c. a conductor d. a transmission e. Surberism
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