OB13_TIF11.doc - Chapter 11 Communication MULTIPLE CHOICE...

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Chapter 11 Communication MULTIPLE CHOICE 1. Research indicates that poor _____ is probably the most frequently cited source of interpersonal conflict. a. motivation b. leadership c. training d. communication e. hygiene (d; Moderate; Poor Communication; p. 351) {AACSB: Communication} 2. Individuals spend nearly _____ percent of their waking hours communicating. a. 60 b. 70 c. 80 d. 90 e. 100 (b; Challenging; Communication; p. 351) {AACSB: Communication} 3. Communication must include both the _____ and the understanding of meaning. a. transportation b. interpretation c. triaging d. transference e. intention (d; Moderate; Communication; p. 351) {AACSB: Communication} {AACSB: Analytic Skills} Functions of Communication 4. Communication serves all of the following functions within a group or organization except _____. a. motivation b. planning c. emotional expression d. control e. conveying information (b; Moderate; Functions of Communication; p. 351) {AACSB: Communication} {AACSB: Analytic Skills} 5. Formal guidelines and authority hierarchies are examples of which function of communication? a. control b. agreement c. organization d. information e. all of the above (a; Moderate; Control; p. 351) {AACSB: Communication} {AACSB: Analytic Skills} 1
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6. When employees are required to follow their job description or to comply with company policies, communication is performing a(n) ______ function. a. control b. motivation c. emotional expression d. information e. feedback (a; Moderate; Control; p. 351) {AACSB: Communication} 7. Which of the following is the most important function of communication in organizations? a. motivation b. control c. information d. none of the above e. All of these factors are important. (e; Moderate; Functions of Communication; p. 352) {AACSB: Communication} {AACSB: Analytic Skills} 8. Clarification to employees about how well they are doing, and what can be done to improve performance, are examples of which function of communication? a. information b. control c. motivation d. emotional expression e. none of the above (c; Moderate; Motivation; p. 352) {AACSB: Communication} {AACSB: Analytic Skills} 9. Which function of communication transmits the data necessary for decision-making? a. emotional expression b. information c. control d. motivation e. all of the above (b; Easy; Information; p. 352) {AACSB: Communication} The Communication Process 10. The means by which a communication is passed is called _____. a. a medium b. a conduit c. a conductor d. a transmission e. Surberism (a; Moderate; Channel; 352) {AACSB: Communication} 11. The medium through which communication travels is called a _____. a. transmission b. message c. media d. channel e. vessel (d; Moderate; Channel; p. 352) {AACSB: Communication} 2
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12. In the communication process, which of the following steps occurs first? a.
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This note was uploaded on 02/10/2012 for the course MGT N/A taught by Professor Tony during the Spring '11 term at Cornell University (Engineering School).

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OB13_TIF11.doc - Chapter 11 Communication MULTIPLE CHOICE...

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