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Unformatted text preview: the phones because there were so many calls coming in at one certain time. The only problem with all of the volunteers was that they were not trained in how to use the system. What I would have done differently is I would have had accommodations being set up for all of the irate passengers. I would also have offered tickets for a complimentary breakfast, maybe even a complimentary lunch at a nice restaurant for each one of the irate passengers. I would have explained to the irate customers that their flights will be able to go out in the following morning and I would have told them that all accommodations are free of charge and that Jet blue is very sorry for any inconvenience that the weather might have caused. I would also let all of the passengers know that if they continue to fly with jet blue there would always be great service and great flights for all continuing and new passengers. I would also put up a suggestion box for customers to suggest meals and movies on each flight ....
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- Spring '10