Lecture Notes - Management 301-Lecture Notes 1/18/2011...

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Management 301-Lecture Notes 1/18/2011 Management: Management is messy because- 1. It is paradoxal 2. It is human. -Management is a science and an art; you can do much, much good. -Management is planning, organizing, and controlling Leadership: 1. Intentionally- a purpose, planning, etc…there would be no leadership otherwise 2. Influencing- like a herd of cats 3. Followers- Everyone who work with and for you is a volunteer 4. Toward Change- Inspiring people to a vision, change, great dreams 5. Through shared purpose- all in this together 6. Personal Responsibility *The purpose of leadership and management is to produce results Organizational performance: efficiency and effectiveness Efficiency: Maximum Output/ Minimum Input Effectiveness: Attaining appropriate goals 1/20/2011 Paradox: The coexistence of seeming opposites -Ex: People and machinery Resources: Anything that can be applied to create a future return -Ex: Natural resources, physical resources, financial resources, human resources -There are three levels of bosses 1. Supervisors: A person with a short term time orientation, they focus on tasks and work is limited to a single function within the organization. Ex: AP, shipping 2. Executives: Long term strategies for the entire/whole organization 3. Managers: Mid-level managers, translate long term strategies into short term tasks, their focus is on focuses, responsible for a department or division 10 Roles of Bosses Decision Making Roles 1. Entrepreneur: Someone who initiates new activities 2. Disturbance Handler 3. Decision Maker: Resource allocator 4. Negotiator Information Processing Roles 1. Monitor 2. Disseminator 3. Spokesperson Interpersonal Roles 1. Figure Head 2. Liaison 3. Leader Six Major Challenges for Managers Today 1. Increasing efficiency
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2. Increasing quality 3. Balancing two opposites (Paradox)- Becoming more flexible and innovative in servicing customers efficiently 4. Properly utilizing information technologies 5. Maintaining the highest ethical standards 6. Leveraging the power of diversity (Managing diversity) Where Did Managing Come From? -Work used to be local, hands on, work was like a craftsmanship -The right to manage or is because of force, property, or kinship -Nepotism: The system of family privilege -Adam Smith observed the world- in 1776 he wrote a book “Wealth of Nations” investigated why some nations were wealthier than others. He observed factories and help start the world of management. He noticed that in order to escape the agrarian era was to have a division of labor, specialization, expertise, efficiency -Fredrick Taylor: was an efficiency expert, he took the ideas of Adam Smith and applied them to particular tasks in the workplace -He had four principles to efficiency: 1. The manager must study the worker 2. “The manager will find the one best way” to cognify into standard operating procedures 3. Workers are machines 4. Piece rate pay- for every piece of work you get a little bit of pay -Max Weber: He wanted the whole organization/firm to be work efficiently
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This note was uploaded on 02/12/2012 for the course BT 1003 taught by Professor As during the Spring '11 term at American Jewish University.

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Lecture Notes - Management 301-Lecture Notes 1/18/2011...

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