Unified-Contact-Center-Enterprise-ImplementationUCCEI-(642-242).pdf - Cisco 642-242 Unified Contact Center Enterprise Implementation(UCCEI

Unified-Contact-Center-Enterprise-ImplementationUCCEI-(642-242).pdf

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642-242CiscoUnified Contact Center Enterprise Implementation(UCCEI)
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QUESTION:79 When using post-routing in your Cisco Unified Contact Center solution, how would you configure default call treatment to ensure that calls placed in queue in the Cisco IP IVR are treated in some way if the ICM doesn't respond to the IP IVR? A. Create a default destination label for each dialed number. B. Create a default route in the ICM Translation Route Wizard for the IP IVR translation pattern. C. Create a default script in the IP IVR. Define this default script in the CRA Administrator > Application menu. D. Create a default script in the IP IVR. Define this default script in the CRA Administrator > JTAPI Trigger menu. Answer:C QUESTION:80 Which Cisco Unified Contact Center Enterprise Script node is used to capture call flow data within the branches of the script and show the count in a report?
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  • Fall '20
  • Cisco Unified Communications Manager, Intelligent Network, Cisco Unified Contact Center Enterprise

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