Unified-Contact-Center-Enterprise-ImplementationUCCEI-(642-242).pdf

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642-242CiscoUnified Contact Center Enterprise Implementation(UCCEI)
QUESTION:79When using post-routing in your Cisco Unified Contact Center solution, how would youconfigure default call treatment to ensure that calls placed in queue in the Cisco IP IVR aretreated in some way if the ICM doesn't respond to the IP IVR?
QUESTION:80Which Cisco Unified Contact Center Enterprise Script node is used to capture call flow datawithinthe branches of the script and show the count in a report?

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Term
Fall
Professor
N/A
Tags
Cisco Unified Communications Manager, Intelligent Network, Cisco Unified Contact Center Enterprise

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