Ch16_Keyterms - KEY TERMS CHAPTER 16 motivation The process...

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KEY TERMS – CHAPTER 16 motivation The process by which a person’s efforts are energized, directed, and sustained towards attaining a goal. hierarchy of needs theory Maslow’s theory that there is a hierarchy of five human needs: physiological, safety, social, esteem, and self-actualization. physiological needs A person’s needs for food, drink, shelter, sexual satisfaction, and other physical needs. safety needs A person’s needs for security and protection from physical and emotional harm. social needs A person’s needs for affection, belongingness, acceptance, and friendship. esteem needs A person’s needs for internal factors such as self-respect, autonomy, and achievement, and external factors such as status, recognition, and attention. self-actualization needs A person’s need to become what he or she is capable of becoming. Theory X The assumption that employees dislike work, are lazy, avoid responsibility, and must be coerced to perform. Theory Y The assumption that employees are creative, enjoy work, seek responsibility, and can exercise self-direction. motivation-hygiene theory The motivation theory that intrinsic factors are related to job satisfaction and motivation, whereas extrinsic factors are associated with job dissatisfaction. hygiene factors
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Ch16_Keyterms - KEY TERMS CHAPTER 16 motivation The process...

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