KEY TERMS – CHAPTER 16
The process by which a person’s efforts are energized, directed,
and sustained towards attaining a goal.
hierarchy of needs theory
Maslow’s theory that there is a hierarchy of five human needs:
physiological, safety, social, esteem, and self-actualization.
A person’s needs for food, drink, shelter, sexual satisfaction, and
other physical needs.
A person’s needs for security and protection from physical and
A person’s needs for affection, belongingness, acceptance, and
A person’s needs for internal factors such as self-respect,
autonomy, and achievement, and external factors such as status,
recognition, and attention.
A person’s need to become what he or she is capable of becoming.
The assumption that employees dislike work, are lazy, avoid
responsibility, and must be coerced to perform.
The assumption that employees are creative, enjoy work, seek
responsibility, and can exercise self-direction.
The motivation theory that intrinsic factors are related to job
satisfaction and motivation, whereas extrinsic factors are
associated with job dissatisfaction.