Ch18_Keyterms - KEY TERMS CHAPTER 18 controlling The...

Info iconThis preview shows pages 1–2. Sign up to view the full content.

View Full Document Right Arrow Icon
KEY TERMS – CHAPTER 18 controlling The process of monitoring, comparing, and correcting work performance. market control An approach to control that emphasizes the use of external market mechanisms to establish the control standards. bureaucratic control An approach to control that emphasizes organizational authority and relies on administrative rules, regulations, procedures, and policies. clan control An approach to control in which employee behavior is regulated by the organization’s culture. control process A three-step process including measuring actual performance, comparing actual performance against a standard, and taking managerial action. range of variation The acceptable parameters of variance between actual performance and the standard. immediate corrective action Corrective action that corrects problems at once to get performance back on track. basic corrective action Corrective action that looks at how and why performance deviated and then proceeds to correct the source of
Background image of page 1

Info iconThis preview has intentionally blurred sections. Sign up to view the full version.

View Full DocumentRight Arrow Icon
Image of page 2
This is the end of the preview. Sign up to access the rest of the document.

Page1 / 2

Ch18_Keyterms - KEY TERMS CHAPTER 18 controlling The...

This preview shows document pages 1 - 2. Sign up to view the full document.

View Full Document Right Arrow Icon
Ask a homework question - tutors are online