Ch18_Summary - CHAPTER SUMMARY CHAPTER 18 What Is Control...

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CHAPTER SUMMARY – CHAPTER 18 What Is Control and Why Is It Important? Define control. Contrast the three approaches to designing control systems. Discuss the reasons why control is important. Explain the planning-controlling link. Controlling is the process of monitoring, comparing, and correcting work performance. The market control approach emphasizes the use of external market mechanisms to establish the control standards. The bureaucratic control approach emphasizes organizational authority and relies on administrative rules, regulations, procedures, and policies. The clan control approach uses shared values, norms, traditions, rituals, beliefs, and other aspects of the organization’s culture (the clan) to control employee behavior. (See Exhibit 18-1.) Control is important for three reasons. It’s how managers know whether goals and plans are on target. It’s also beneficial for empowering employees. And it’s used to protect the organization and its assets. Planning and controlling are linked because through controlling, managers are able to determine whether the goals and plans established in the planning phase are actually being accomplished. (See Exhibit 18-2.) The Control Process Describe the three steps in the control process. Explain why what is measured is more critical than how it’s measured.
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This note was uploaded on 02/14/2012 for the course FINANCE & 101 taught by Professor Mrhoang during the Spring '11 term at Shanghai Normal University.

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Ch18_Summary - CHAPTER SUMMARY CHAPTER 18 What Is Control...

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