1. Identify and discuss the major components that determine group performance and satisfaction.Answer:1.External conditions imposed on the group.2.Group member resources.3.Group structure.4.Group processes.5.Group tasks.2. Identify and define the three types of conflict.Answer:1.Task conflict: relates to the content and goals of the work.2.Relationship conflict: focuses on interpersonal relationships.3.Process conflict: refers to how the work gets done.3. Identify and discuss the five conflict management options managers might choose from when group conflict levels are too high.Answer:1.Forcing: Resolving conflicts by satisfying one's own needs at the expense of another's.2.Avoiding: Resolving conflicts by withdrawing from or suppressing them.3.Collaborating: Resolving conflicts by seeking an advantageous solution for all parties.4.Compromising: Resolving conflicts by each party giving up something of value.
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