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chapter 16 case - Questions 1 3 4 – Chapter 16 1 Explain...

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Unformatted text preview: Questions 1, 3, 4 – Chapter 16 1. Explain the advantages and disadvantages of Best Buy’s different employee programs using Maslow’s hierarchy of needs theory, reinforcement theory, and expectancy theory. You will have a variety of responses here. You should focus on two advantages and disadvantages for each of these three motivational theories. Please be reminded that “motivational programs” and “individual needs” are specific to individuals. This question provides an excellent opportunity to discuss the importance of managerial flexibility. 3. Design an employee recognition program that might fit in with Best Buy’s managerial philosophy. To be effective, the program must be consistent with the culture of Best Buy and its new customer-centricity; therefore, recognition must be based on criteria that concern customer satisfaction and profitability. The recognition would most likely recognition must be based on criteria that concern customer satisfaction and profitability....
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  • Spring '11
  • mrhoang
  • Brad Anderson, Employee Recognition Program, different employee programs, rewarded work behaviors, new customer­centricity

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