chapter 16 case - Questions 1, 3, 4 Chapter 16 1. Explain...

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Unformatted text preview: Questions 1, 3, 4 Chapter 16 1. Explain the advantages and disadvantages of Best Buys different employee programs using Maslows hierarchy of needs theory, reinforcement theory, and expectancy theory. You will have a variety of responses here. You should focus on two advantages and disadvantages for each of these three motivational theories. Please be reminded that motivational programs and individual needs are specific to individuals. This question provides an excellent opportunity to discuss the importance of managerial flexibility. 3. Design an employee recognition program that might fit in with Best Buys managerial philosophy. To be effective, the program must be consistent with the culture of Best Buy and its new customer-centricity; therefore, recognition must be based on criteria that concern customer satisfaction and profitability. The recognition would most likely recognition must be based on criteria that concern customer satisfaction and profitability....
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This note was uploaded on 02/14/2012 for the course FINANCE & 101 taught by Professor Mrhoang during the Spring '11 term at Shanghai Normal University.

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