1. Identify and discuss three specific areas in which the value of control functions can be seen. Answer: 1. Planning: Controlling is the only way managers know whether organizational goals are being met and if not, the reasons why. 2. Empowering employees: An effective control system can provide information and feedback on employee performance, thus reducing potential problems associated with employee empowerment. 3. Protecting the workplace: Having comprehensive controls and back-up plans helps assure only minimal disruptions of ongoing business operations in the face of catastrophes. 2. Differentiate between immediate and basic corrective action. Answer: Immediate corrective action corrects problems at once to get performance back on track. Basic corrective action looks at how and why performance has deviated and then proceeds to correct the source of deviation. 3. Define and differentiate between organizational productivity and organizational effectiveness. Describe three models of organizational effectiveness. Answer:
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