MIS10E_testbank_CH11

MIS10E_testbank_CH11 - Chapter 11 Managing Knowledge...

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Chapter 11 Managing Knowledge True-False Questions 1. Knowledge residing in the minds of employees that has not been documented is called explicit knowledge. Answer: False Difficulty: Medium Reference: p. 432 2. Knowledge can reside in e-mail, voice mail, graphics, and unstructured documents as well as structured documents. Answer: True Difficulty: Easy Reference: p. 432 3. Knowledge is universally applicable and easily moved. Answer: False Difficulty: Easy Reference: p. 433 4. The CIO is a senior executive who is responsible for the firm’s knowledge management program. Answer: False Difficulty: Easy Reference: p. 436 5. COPs are formal social networks of professionals and employees within and outside the firm who have similar work-related activities and interests. Answer: False Difficulty: Medium Reference: p. 436 6. Structured knowledge is explicit knowledge that exists in informal documents. Answer: False Difficulty: Easy Reference: p. 437–438 7. Semistructured information is all the knowledge in a firm that resides in the heads of experienced employees. Answer: False Difficulty: Medium Reference: p. 438 8. Knowledge workers are primarily clerical and data workers who usually do not possess high levels of education. Answer: False Difficulty: Easy Reference: p. 448 9. VRML is platform dependent, operates over a minicomputer, and requires large amounts of bandwidth. Answer: False Difficulty: Medium Reference: p. 450 175
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10. Expert systems are the primary tools used for knowledge discovery. Answer: False Difficulty: Easy Reference: p. 451 11. Intelligent agents can discover underlying patterns, categories, and behaviors in large data sets. Answer: False Difficulty: Medium Reference: p. 460 12. Expert systems capture the knowledge of skilled employees in the form of a set of rules in a software system that can be used by others in the organization. Answer: True Difficulty: Easy Reference: p. 452 13. Given their limitations, expert systems are seldom used for making discrete, highly structured decision-making situations. Answer: False Difficulty: Medium Reference: p. 452 14. Expert systems work by applying a set of AND/OR rules against a knowledge base, both of which are extracted from human experts. Answer: False Difficulty: Medium Reference: p. 455 15. Case-based reasoning is not well-suited for diagnostic systems in medicine. Answer: False Difficulty: Easy Reference: p. 455 16. Fuzzy logic can describe a particular phenomenon or process linguistically and then represent that description in a small number of flexible rules. Answer: True Difficulty: Medium Reference: p. 455 17. Fuzzy logic systems “learn” patterns from large quantities of data by sifting through data, searching for relationships, building models, and correcting over and over again the model’s own mistakes. Answer: False Difficulty: Medium Reference: p. 455–457 18. Because neural network applications cannot always explain why they arrive at a particular solution, they are not well suited for use in the medical profession.
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This note was uploaded on 02/14/2012 for the course MIS 213 taught by Professor Shymic during the Spring '11 term at Emporia.

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MIS10E_testbank_CH11 - Chapter 11 Managing Knowledge...

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