MIS10E_testbank_CH14

MIS10E_testbank_CH14 - Chapter 14 Project Management:...

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Chapter 14 Project Management: Establishing the Business Value of Systems and Managing Change True-False Questions 1. Between 30 and 40 percent of all software projects are “runaway” projects that far exceed original schedule and budget projections. Answer: False Difficulty: Medium Reference: p. 556 2. The information systems steering committee is composed of information systems managers and end-user managers responsible for overseeing several specific information systems projects. Answer: False Difficulty: Hard Reference: p. 558 3. An information systems plan contains a statement of corporate goals and specifies how information technology will support the attainment of those goals. Answer: True Difficulty: Medium Reference: p. 559 4. If an intended benefit of an IT project is improved decision making, managers should develop a set of metrics to quantify the value of an improved decision. Answer: True Difficulty: Medium Reference: p. 559 5. Scoring models are used most commonly to support decisions rather than as the final arbiters of system selection. Answer: True Difficulty: Medium Reference: p. 565 6. Transaction and clerical systems that displace labor and save space typically produce more measurable, tangible benefits than management information systems Answer: True Difficulty: Hard Reference: p. 565 7. A benefit of using TCO analysis to evaluate an information technology investment is that it is able to incorporate intangible and “soft” factors such as benefits and complexity costs. Answer: False Difficulty: Medium Reference: p. 565 229
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8. Intangible benefits cannot be immediately quantified but may lead to quantifiable gains in the long run. Answer: True Difficulty: Easy Reference: p. 565 9. More timely information is a tangible benefit of information systems. Answer: False Difficulty: Medium Reference: p. 566 10. The IRR calculates the rate of return from an investment by adjusting the cash inflows produced by the investment for depreciation. Answer: True Difficulty: Easy Reference: p. 570 11. Real options pricing models use the concept of options valuation borrowed from the financial industry. Answer: True Difficulty: Easy Reference: p. 571 12. The systems analyst is the catalyst for the entire change process and is responsible for making sure that everyone involved accepts the changes created by a new system. Answer: True Difficulty: Easy Reference: p. 573 13. The relationship between users and information systems specialists has traditionally been a problem area for information systems implementation efforts. Answer: True Difficulty: Easy Reference: p. 573 14. User concerns and designer concerns are usually the same at the beginning of the project but may diverge later as the system is built. Answer: False Difficulty: Medium Reference: p. 573 15. Formal planning and control tools allow for all aspects of the implementation process to be controlled or planned.
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MIS10E_testbank_CH14 - Chapter 14 Project Management:...

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