Nursing Communication Test 3

Nursing Communication Test 3 - Nursing Communication Test 3...

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Nursing Communication Test 3: UNIT FOUR -Communication Techniques and listening: 22 questions -Assertiveness, etc: 7 questions Notes: Helping relationship is planned, deliberate, and has a specific focus. HP offers purposeful verbal and non-verbal messages focusing on helping the client deal with a health concern or problem. Very structured. Usually a time limit. The feelings of the interaction are not mutual. Aims of Therapeutic Communication: Address Problems, Initiate a professional/helping relationship, Build trust, Provide emotional support. Essential Elements for Therapeutic Communication: Unconditional positive regard for the person you are communicating with, Empathy, Genuineness, Warmth, Respect, Purposefulness Components of communication: STRUCTURAL ELEMENTS: 1. Sender: Originator of the message 2) Message : information transmitted (Verbal: what is stated, Paraverbal: how the words are spoken, tone, Nonverbal: can be very accurate?) 3) Receiver 4) Feedback : Response of receiver to message (Descriptive: ones own reaction , Specific: give an example, Focused: what you see or hear, not an interpretation or conclusion) 5) Content: The setting in which the communication takes place. NONVERBAL: 1) Kinesics: Study of body motion as a form of communication. Includes gestures, bold movement, and facial expressions, 2) Proxemics: Study how how people use and interpret space during communication. Intimate Space, Personal Space, Social/Consultative Space, Public Space 3) Touch 4) Silence VARIABLES:
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1) Perception: One’s viewpoint about the situation, 2) Values: One’s belief about what is desirable, 3) Cultural Background: Distinctive learned way of life, 4) Roles: Social or Professional Effective Communication: Using Silence: Remaining quiet, yet showing interest in the interaction. EX: A patient says “I am angry” Silence “My wife had an affair”. It gives the patient time to express ideas. Accepting: Encouraging and accepting the information in a non- judgmental manner. “It’s okay to discuss it with me. I would like to hear about it”. This is used to establishing trust and developing empathy. Offering self: “I’ll sit with you awhile”. “I’ll stay here with you”. “I’m interested in your comfort”. This encourages open communication, makes oneself available. Giving broad openings: “What would you like to talk about?” “What are you thinking about?”. “Where would you like to begin?”. “What brings you here today? This allows the client to pick a topic of conversation. Offering General Leads: Go on. And then? Tell me about it. This encourages continuation of conversation. Placing the event in time or sequence: “What seemed to lead up to?” “was this before or after…” “When did this happen?”. This focuses the patient. It is helpful in full data collection. Clarifying the relationship of events in time. Making observations:
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Nursing Communication Test 3 - Nursing Communication Test 3...

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