Problem I -
"You'll be happy to know that we made a strong case to management that we should hire a new
systems analyst to specialize in ecommerce development," says Al Falfa, a systems analyst for
the multi-outlet international chain of Marathon Vitamin Shops. He is meeting with his large
team of systems analysts to decide on the qualifications that their new team member should
possess. Al continues, saying, "In fact, they were so excited by the possibility of our team
helping to move Marathon into an ecommerce strategy that they've said we should start our
search now and not wait until the fall."
Ginger Rute, another analyst, agrees, saying, "As long as the economy is healthy, the demand for
Web site developers is far outstripping the supply. We should move quickly. I think our new
Al looks surprised at Ginger's long list of languages, but then replies, "Well, that's certainly one
way we could go. But I would also like to see a person with some business savvy. Most of the
people coming out of school will have solid programming skills, but they should know about
accounting, inventory, and distribution of goods and services, too."
The newest member of the systems analysis group, Vita Minn, finally breaks into the discussion.
She says, "One of the reasons I chose to come to work with all of you was that I thought we all
got along quite well together. Because I had some other opportunities, I looked very carefully at
what the atmosphere was here. From what I've seen, we're a friendly group. Let's be sure to hire
someone who has a good personality and who fits in well with us."
Al concurs, continuing, "Vita's right. The new person should be able to communicate well with
us, and with business clients, too. We are always communicating in some way, through formal
presentations, drawing diagrams, or interviewing users. If they understand decision making, it
will make their job easier, too. Also, Marathon is interested in integrating ecommerce into the
entire business. We need someone who at least grasps the strategic importance of the Web. Page
design is such a small part of it."
Ginger interjects again with a healthy dose of practicality; saying, "Leave that to management. I