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Unformatted text preview: emulate? 10) What challenges do you see with this project? We see: tying the performance to the individual store. 11) How does this fit into your marketing strategy? 12) Do you believe customer service and satisfaction at QD is a strength, weakness, opportunity or threat? 13) Are you committed to continuous tracking on a quarterly basis, or do you plan to get a read on the level of customer sat. and move on to the next project. 15) Who is the key sponsor? 16) Who are the stakeholders? 17) What is the expected time frame to complete this project? 18) Is there a department or person who has the capability to gather the data on an on-going basis? 19) Feasibility assessment (economic – do the benefits outweigh the cost?) 20) What customer level data does QD have?...
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- Spring '11
- customer level data