Exam 1 Study Guide - Chapter 1 Intellectual capital...

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Chapter 1 Intellectual capital- collective brainpower or shared knowledge of a worker Knowledge worker- someone whose mind is a critical asset to employers Workforce diversity- describes differences among workers in gender, race, religion, sexual orientation and able-bodieness Prejudice- is the display of negative irrational attitudes toward members of diverse populations Discrimination- actively denies minority members the full benefits of organizational membership Glass ceiling effect- an invisible barrier limiting career advancement of women and minorities Globalization- the worldwide interdependence of resource flows, product markets, and business competiton Ethics- set moral standards of what is “good” and “right” in ones behavior Portfolio worker- has up to date job skills that allow for job and career mobility Organization- a collection of people working together to achieve a common purpose Open system- transforms resource inputs from the environment into product outputs Productivity- is the quantity and quality of work performance, with resource utilization considered Performance effectiveness- is an output measure of task or goal accomplishment Performance efficiency- is an input measure of resource cost associated with goal accomplishment Manager- Is a person who supports, activates, and is responsible for the worl of others Top managers—guide the performance of the organization as a whole o of one of its major parts Middle managers- oversee the work of large departments or divisions Team leaders- report to middle managers and supervise non-managerial workers Line managers- directly contribute to producing the organizations goods or
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services Staff managers- use special technical expertise to advise and support line workers Functional managers- are responsible for one area such as finance, marketing, production, personnel, accounting, or sales General managers- are responsible for complex multifunctional units Administrator- is a manager in a public or nonprofit organization Effective manager- helps others achieve high performance and satisfaction at work Quality of work life- is the overall quality of human experiences in the workplace Upside down pyramid- operating workers are at the top servig customers while managers are at the bottom supporting them Management- is the process of planning , organizing, leading, and controlling the use of resources to accomplish performance goals Planning- is the process of setting objectives and determining what should be done to accomplish them Organizing- is the process of assigning tasks, allocating resources, and coordinating work activities Leading- is the process of arousing enthusiasm and inspiring efforts to achieve goals Controlling- is the process of measuring performance and taking action to ensure desired results Agenda setting- develops action priorities for accomplishing goals and plans
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Exam 1 Study Guide - Chapter 1 Intellectual capital...

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