chapter1 (1)

chapter1 (1) - Operations Operations Management Management...

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1-1 Operations Operations Management Management Introduction - Chapter 1 Introduction - Chapter 1
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1-2 Outline Outline What is Operations Management? Why Study OM? Production vs. Service Organizations. Operations Management Decisions. Heritage of OM. Productivity.
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1-3 What Is Operations Management? What Is Operations Management? Book definition (not as good): The set of activities that creates goods and services by transforming inputs into outputs. Operations management is the management of systems that produce goods and provide services. It includes planning , designing and operating systems to achieve goals of the organization.
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1-4 Transforming Inputs to Outputs Transforming Inputs to Outputs Production or Service System Land, Labor, Capital, Materials, Equipment, Management Goods and Services Inputs Process Outputs
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1-5 Examples Examples Auto factories (assembly plants) Job shops (printing) Fast food restaurants Hospitals Airlines Movie theaters Grocery stores Production Production Service Service
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1-6 Why Study OM? Why Study OM? OM is one of three major functions of any organization ( Marketing, Finance, and Operations ). We should know how goods and services are produced. OM is such a costly part of an organization. Jobs!
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1-7 Organizational Functions Organizational Functions Marketing. Generates demand. Operations. Creates product or service. Finance/Accounting. Obtains funds & tracks money.
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Characteristics of Goods Characteristics of Goods Tangible product. Consistent inputs and
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chapter1 (1) - Operations Operations Management Management...

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