chapter6solutions

chapter6solutions - CHAPTER 6 DISCUSSION QUESTIONS 4 A...

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CHAPTER 6 DISCUSSION QUESTIONS 4. A university can seek to control the quality of its graduates by: n Setting specific goals for its overall accomplishments n Employing quality faculty n Setting appropriate standards (prerequisites, GPA, required credit hours, etc.) n Employing appropriate evaluation devices (quizzes, examinations, term papers, etc.) CRITICAL THINKING EXERCISE OM IN ACTION RICH#Y INT#RNATIONAL’S SPI#S How do limousin# s#rvic#s and luxury hot#ls maintain quality? Th#y insp#ct. But wh#n th# product is on#-on-on# s#rvic#, larg#ly d#p#nd#nt on p#rsonal b#havior, how do you insp#ct? Your hir# spi#s! Rich#y Int#rnational is th# spy. National #x#cutiv# S#rvic#, an int#rnational limousin# s#rvic#, Pr#f#rr#d Hot#ls and R#sorts Worldwid#, and Int#rcontin#ntal Hot#ls hav# all hir#d Rich#y to do quality #valuations via spying. Rich#y #mploy##s posing as custom#rs p#rform th# insp#ctions. How#v#r, #v#n th#n manag#m#nt must hav# #stablish#d what th# custom#r #xp#cts and sp#cific
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This note was uploaded on 02/15/2012 for the course BA 252 taught by Professor Jamescampbell during the Winter '03 term at UMSL.

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chapter6solutions - CHAPTER 6 DISCUSSION QUESTIONS 4 A...

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