09Measurementstudyguide - 3. effectiveness 4....

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Learning Objectives 1. Understand the importance of measurement 2. Understand the characteristics of good measures 3. Understand how to devise and construct performance measure 4. Perform basic measurement calculations a. Counts b. Ratios c. Averages d. Variances 5. Examine measures to uncover patterns or trends Key Terms 1. key performance indicators (KPIs) 2. efFciency
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Unformatted text preview: 3. effectiveness 4. benchmarks/benchmarking 5. types of metrics (IT, supply chain, CRM, etc) 6. balanced scorecard 7. characteristics of ideal measures a. Simple b. Precisely deFnable c. Objective d. Valid e. Robust 8. units of measure 9. precision/materiality 10.sampling 11.types of measures (counts, ratios, averages, etc) 12.patterns/trends...
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