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Unformatted text preview: 3. effectiveness 4. benchmarks/benchmarking 5. types of metrics (IT, supply chain, CRM, etc) 6. balanced scorecard 7. characteristics of ideal measures a. Simple b. Precisely deFnable c. Objective d. Valid e. Robust 8. units of measure 9. precision/materiality 10.sampling 11.types of measures (counts, ratios, averages, etc) 12.patterns/trends...
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- Winter '09