part 4 - Rough draft 5-10 KSAOs that are important for...

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Rough draft. 5-10 KSAO’s that are important for performing the job successfully. Including any required education, experience, or physical requirement necessary to perform the job. KSAO’s KNOWLEDGE Customer and Personal Service — Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction. know what is needed to provide quality customer service. This includes, assessing the customer’s needs, maintaining standards for services, and understanding customer satisfaction. Sales and Marketing — Knowledge of principles and methods for showing, promoting, and selling products or services. This includes marketing strategy and tactics, product demonstration, sales techniques, and sales control systems. Understanding of presenting, promoting, and selling of products and services. This includes, marketing strategies (signs), product demonstration for
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This note was uploaded on 02/15/2012 for the course PSYCH 101 taught by Professor Mcpherson during the Spring '11 term at Miramar College.

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part 4 - Rough draft 5-10 KSAOs that are important for...

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