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Unformatted text preview: Know the tools for improving perception Chapter 4: Know the features of language Communication rules (regulative/constitutive), ways we use language Symbolic abilities of language Chapter 5: Nonverbal communication definition Principles of NV communication Types of NV communication (10) Guidelines for effective NV communication Chapter 6: Listening definition Understand the process of listening Obstacles to effective listening (situational & internal) Types of ineffective listening Chapter 7: Communication climate definition Levels of confirmation Be able to distinguish and identify 6 types of communication that promote supportive/defensive climates Conflict definition and types Know the 4 steps to managing conflict Chapter 8: Culture definition Know how culture and communication are linked Understand how to adopt communication to diverse cultures...
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- Spring '07