B&S15StudentVersion

B&S15StudentVersion - Chapter Fifteen Communicating...

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Chapter Fifteen Communicating
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Interpersonal Communication (p. 516) Transmission of information and meaning from one party to another through the use of shared symbols Ideation Sender Receiver Encoding Transmission Receiving Decoding Misunderstanding may be worse than not understanding at all
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Importance of Communications Linking process communications underlies all of the management functions communication is the most frequent source of management problems Electronic media (p. 520) advantages speed information sharing reduce time and expense associated with travel disadvantages limitations of lean media anonymity can result in ‘flaming’ monitoring of messages
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words and word meanings that a given individual has available for recall Individual Barriers Ideation Encoding symbols of suitable difficulty - semantic net poor encoding purposeful, fanciful phrasing argot - “group talk” (p. 549)
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Encoding choice of appropriate channel Transmission Rich Media Personal Multiple cues to aid in decoding Immediate feedback Lean Media Impersonal Few cues to aid in decoding Delayed feedback Examples: Rich Lean Face to face Telephone E-mails, memos rich media are especially important when individual differences are substantial between sender and receiver
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B&S15StudentVersion - Chapter Fifteen Communicating...

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