For every organisation to be successful, human resource managers have to train and develop
their employees in order to better the performance of individuals and groups in that
organisation. Increasingly, high performing organisations today recognise the need to use the
best training and development practices to increase their competitive advantage. Training and
development is a crucial aspect of every business, if the value and potential of its people is to
be exploited. According to Fitzgerald (2002) “training is a process that entails the acquisition
of knowledge, sharpening of skills, concepts, rules, or changing of attitudes and behaviours to
enhance the performance of employees.” McNamara (2010) agrees that training is an
educational process, further adding that it involves the presentation and learning of content as
a means for enhancing skill development and improving workplace behaviours. To add more
onto this, learning is a lifelong process of transforming information and experience into
knowledge, skills, behaviours, and attitudes. It could be described as a process whereby
experience results in behaviour changes (Rogers, 2003). Lastly, development is a framework
that helps employees broaden their personal and interpersonal skills, knowledge and abilities
(Heathfield, 2011). It includes such factors as employee training, career development,
mentoring and organisational development. It is pointed out by (Heathfield, 2011; Rogers,
2003) that it gives employees the opportunity to perform to their best abilities.
This essay will discuss the training, development and learning in human resources. It will
look at the learning process, the aims of employee learning and training process as well as
employee development involved in human resources.
LEARNING Learning is often defined as “a change in behaviour which is shown by people
executing knowledge, skills, and practices which are drawn from education.” This happens
when people take newfound information and fit in it into their everyday lives. Employee
learning is a vital part of improving the workplace environment in terms of increased loyalty,
contribution, productivity and acquaintance.
For employees to do well and grow, they need to be motivated and encouraged to reach their
complete potential and this is generally done by putting into practice, training which enables
the individual to understand their role in the workplace. There are a number of challenges in
the workplace, ranging from staff cutbacks to a business running at a loss. It is for this very
reason that employee retention is fundamental. This is done to ensure that employees are on
track and grow with the company, and learning is an essential part to that growth.
Organizations require their employees to be more resourceful, creative, self-sufficient and
autonomous at all levels and this behaviour makes it possible for them to function at a