Organizational_Change - Introduction and Background The...

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Introduction and Background The business drivers for change in the next decades will be more numerous than in the past. There will be challenges from global expansion, new technologies and new business models. What is clear is that the successful organisation of the 21st century will have to be an agile workforce with ability to embrace and thrive on change. Change management is therefore a critical focus area for Leaders and Managers of visionary organisations. Drivers for Change The drivers for change are numerous in a highly competitive and global business context. The expansion of the global economy is assured. With it comes the challenge of conducting business efficiently across different geographical and cultural boundaries, and adopting new business models. Mergers and acquisitions will increase as corporations seek to fast track global expansion. Furthermore the pace of technological development is expected to continue unabated. All of these factors provide the background to change within an organisation. Alvin Toffler, a former editor of Fortune Magazine and influential voice in business, made the famous comment: 'There is only one constant today and that is change' Tofler made that comment some decades ago, and today the rate of change is phenomenal. No longer can organisations, even in the public sector, sit back and be content with steady state. Every organisation is challenged by change, and competitiveness is determined by the organisation's ability to cope with change. How is your organisation challenged by change? Identify three areas of major change your business is faced with. So what are the drivers for change? We have mentioned some of the factors that call for change. Here are others - weak business performance, poor customer satisfaction, high rate of project failure, lack of innovation, rapid technology advances, new business models, outsourcing, mergers and acquisitions, collaborative partnership models, greater agility in customer responsiveness and so on. Here are some different views on the drivers for change and the need for formal management of change: A Customer’s View
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• 'The new implementation is probably a great system, but my staff are not using it' A Project Manager’s View • 'We delivered the project on time and to budget, but the customer is not using the system' A CEO’s view • 'An unacceptable number of our projects fail to deliver to customer expectations' Historical Context; How organisations have evolved to manage change Change is not new. Businesses have always faced change, but the rate of change is increasing at a phenomenal pace. Historically, those organisations that have been well placed to embrace change have thrived and have stood the test of time on competitiveness. The structure of organisations and the mode of working can have a considerable effect on the
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Organizational_Change - Introduction and Background The...

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