MSCI311 Bureaucracy

MSCI311 Bureaucracy - Bureaucracy Note Handout MSCI 311...

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17/01/2012 1 Bureaucracy Note & Handout MSCI 311 Organizational Design and Technology Winter 2012 Geovania Pimenta
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17/01/2012 2 1. Theory of Bureaucracy 2. Dysfunctional consequences of Bureaucracy
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17/01/2012 3 1. Theory of Bureaucracy Max Weber – 1 st real attempt at a theory of organization design a) Basic idea – Efficient structure – Hypothetical / ideal model – Culture-free – Machine analogy
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17/01/2012 4 b) Characteristics – Rational legal authority • “Legitimate” authority based on formal position – vs. other forms of authority – Traditional, Charismatic • Separation of position/role from person – Personnel selection based on technical competence – vs. family connections, etc . – Clearly defined authority & responsibility • Formal offices (roles) occupied by administrative officials
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17/01/2012 5 – Hierarchy of roles & authority • Chain of command (vertical and horizontal organizational structure) – Procedures, rules & controls • Decisions made in advance (E.g. speed regulations are decisions about safety made in advance) – Formal record keeping • Put everything in writing (Therefore, it does not depend on the memory of the person in the office • Create an “organizational memory”)
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6 2. Dysfunctional consequences a) Examples of bureaucratic dysfunctions – Authority responsibility • Role conflicts E.g. purchasing department vs. manufacturing department (cut costs vs. delivering quality) – Ends & means inversion Ontario railroad and bus stop example – Employee apathy (Gouldner’s model) setting standards at the same time means establishing the minimum
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MSCI311 Bureaucracy - Bureaucracy Note Handout MSCI 311...

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