237-L11-6up - Agenda Questions? BUS 237 Information Systems...

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BUS 237 1 Lecture 10: Understanding the IS Department BUS 237 Information Systems in Business BUS 237 Agenda Questions? IT/IS Department IT Operations and IT Projects IS-related Job Positions Project Management Software BUS 237 2 This Could Happen to You In this part, we will consider how the companies from Part 2 and Part 3, Emerson and DSI, develop Information Systems, how they manage their IT and IS resources, and how they protect their systems with security Manager wants to restrict access to blog Easiest way is to put it on company’s server with VPN access Needed permission and help of IT department Exposed company to enormous security risk consultant could have misused system Manager didn’t know the IT department’s responsibilities Different approach could have elicited more supportive response interact with IT personnel in a more effective way BUS 237 3 BUS 237 4 Learning Objectives Q1. Why do you need to know about the IT Department? Q2. What should we know about IT Operations and IT Projects? Q3. What are the responsibilities of the IT Department? Q4. How do IT Departments decide what to adopt, and when? Q5. How is the IT Department organized? Q6. What IS-related job positions exist? Q7. What are your rights and responsibilities? Q1. Why do you need to know about the IT Department? Need to understand the responsibilities and duties of the IT Department More effective consumer of IT resources Obtain services, equipment, and systems needed Need to know about functions of IT Department to be IS-savvy Better understand how to integrate disparate companies or offices Can raise IT issues early in merger or acquisition Better understand needs of IT Department in supporting new initiatives BUS 237 5 BUS 237 6 Q2. What should we know about IT Operations and IT Projects? IT Operations maintain the current IT infrastructure Delivery of service, maintenance, protection, and management of IT infrastructure Stability, predictability, accountability, reliability, and security Information Technology Infrastructure Library (ITIL) IT Projects renew and adapt the IT infrastructure to keep IT working effectively in the future Responsible for changing the production system rather than maintaining it Project Management Body of Knowledge (PMBOK)
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BUS 237 2 BUS 237 7 What the IT/IS Department Does BUS 237 8 What about the Web? Support for internal service requests • Company’s Intranet website with frequently asked questions (FAQs), web-based forms for requesting services, and some web-based applications that help support tasks Support for external customers • Company’s Internet website with FAQs, customer support information, and company directory and contact information BUS 237 9 Q3. What are the responsibilities of the IT Department? 1. Managing the Information Technology
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This note was uploaded on 02/18/2012 for the course BUSE 237 taught by Professor Sf during the Spring '12 term at Simon Fraser.

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237-L11-6up - Agenda Questions? BUS 237 Information Systems...

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