Unformatted text preview: that knowledge management systems , such as searchable databases, must be assessed using dimensions of inclusivity-exclusivity and trasparency-opacity in order to understand issues of ethics and control at play Table 5.1 A model for knowledge management Transparency Opacity Inclusivity Active consent. Example: technical support forums that use threaded discussions to share/collect problems, reports, and solutions Passive consent. Example: Data-mining forums that scour sources for discussion to share/collect info on relevant problems, reports, and solutions Exclusivity Technical/Behavioral control. Example: Notification of employees of possible monitoring of their systems and phone calls for training and quality-assurance purposes Panoptic control. Example: E-mail monitoring systems that are installed and used without employee’s knowledge...
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This note was uploaded on 02/21/2012 for the course COM 339 taught by Professor Shulman during the Spring '11 term at Miami University.
- Spring '11
- Organizational Communication