3-Measures

3-Measures - 3-1Select MeasuresSelect MeasuresUse SPC to...

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Unformatted text preview: 3-1Select MeasuresSelect MeasuresUse SPC to Maintain Current ProcessCollect & Interpret DataSelect MeasuresSelect MeasuresDefine ProcessIsProcessCapable?Improve Process CapabilityIsProcessStable?Investigate & Fix Special CausesNoYesNoYesSelect MeasuresPurpose:• Develop understanding of customer needs.• Determine ‘possible’ process response control points.TheQualityImprovementModel3-2Select MeasuresSelect MeasuresOutputsCustomersProcessProducts or ServicesNeed Measures of Process Performance●To learn about the process.●To identify improvement opportunities.●To monitor performance of the process.Importance of Measures3-3Select MeasuresSelect MeasuresCustomersProcessProducts or ServicesMeasurementProcessDealing withthe FutureDealing withthe PastProduct Controland DispositionProcess Controland ImprovementUse of MeasuresMake The DecisionAnd Move OnWhat Does This InformationTell Us About The Process?3-4Select MeasuresSelect MeasuresEffective Measures3-5Select MeasuresSelect MeasuresTypical Measures of Process PerformanceManufacturingProduct characteristics (weight, dimensions, color, chemical composition, appearance, etc.), % not meeting customer specifications, etc.AdministrativeNumber of errors, time to complete activity, percent not meeting requirements, etc.ServiceService time, delivery time, number of complaints, etc.ManagementNumber of injuries, difference between amount budgeted & actual expenditures, etc.Example Measures3-6Select MeasuresSelect MeasuresTypes of Measures●Counting MeasuresCount the number of items that do not conform to some standard.Count the number of nonconformities in a given area, volume, or time period.●Instrument MeasuresQuality characteristic is measured by some type of measuring instrument (weight, time, size, chemical analysis, dollars, ...)Can countthe goodand bad.Can countthe goodand bad.Can countthe badonly!Can countthe badonly!3-7Select MeasuresSelect Measures●Understand the customer's needs, expectations, and wants....
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This note was uploaded on 02/20/2012 for the course STAT 513 taught by Professor Na during the Spring '11 term at Purdue.

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3-Measures - 3-1Select MeasuresSelect MeasuresUse SPC to...

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