Deming - Demings 14 Points Revisited 1 . Top Management...

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Deming’s 14 Points Revisited 1 . Top Management must adopt the goal of Continual Improvement for Products and Services. A clear policy must be adopted to invest up front in the Prevention of defects/mistakes, in order to assure long term profitability or effective use of fixed resources (as in the case of NGOs or other non-profit organizations). One example is the use of the PDCA cycle. 2. Top Management must firmly commit to the philosophy of Continual Improvement as evidenced by a willingness to invest resources in it. Without a commitment from Top Management, no Quality Improvement effort can succeed. 3. Quality cannot be achieved by mass inspection procedures, or Acceptance Sampling practices. It can only be achieved by Process Improvement using the techniques of Statistical Process Control. 4. The only thing that matters is Price and Quality. Never rely on price alone as an indicator of value. Require evidence of Quality. Always move towards the few best Suppliers. 5. Quality Improvement is a constant process. Always search for problems and
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This note was uploaded on 02/20/2012 for the course STAT 513 taught by Professor Na during the Spring '11 term at Purdue University-West Lafayette.

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Deming - Demings 14 Points Revisited 1 . Top Management...

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