20_BPMS_BRMS_Part 3

20_BPMS_BRMS_Part 3 - Process Improvement via Information...

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Unformatted text preview: Process Improvement via Information Systems: Part 3 Business RULES Management Systems (BRMS) Business Rules? Business RULES Management Systems (BRMS) Business Rules represent the intellectual decision- making aspect of your organization They are the collection of your organizations business policies, constraints, computations, reasoning capability and the proper management of those to business directions They represent Business integrity or value system to your [through rules of engagement] Partners Customers Shareholders Business compliance through interpretation of legalities Regulations Business differentiation through customizing and tailoring your interactions Your organizations spark How about examples of business rules? Business Rules Business Rules For Navy Travel Claims RULE RULE TYPE PROCESS EXECUTED IN Daily Food Expenses = Sum of Meal expenses for the day Daily Food Expenses cannot exceed $35 Computation Validation Calculate Allowance Calculate Allowance A travel claim cannot be process without a copy of the orders that authorized the travel. Policy/Constraint/ Guideline/Fact Audit/validate Input Forms If a Sailor has a rank of Captain or above, then the Sailor is an officer. Inferred Knowledge (Inference/qualification) Audit/Validate Input Forms, Calculate Allowance If errors on submitted form, return to Sailor for correction and resubmission Processing Procedure Processing or Procedure Step Business Process Swimlane Diagram (Relationship between activities & those roles & systems that carry them out) Audit/Validate Input forms Approval Initiate Disbusement/ Distribution Travel Paym ent Sailor Clerk Start Event: Travel Complete Travel Claim Manager/Senior Clerk Calculate Reimbursement/ Allowance Errors? Yes, Rejected Documents Returned Enter Travel Data in System No Documentation Documentation Electronic? Disbusement/ Distribution Yes Disbusement /Distribution No Payment Travel Voucher Cash End Event: Payment Generate Monthly Reports Approved? YES IATS System NO Travel Orders Travel Claim Update System Business Rules? Different Types of Business Rules Classification of Rules Example Computation and Validation GPA = sum the grades from all courses and divide by the number of courses. Warranty Date must be greater than 01/01/2001 Policy/Constraint/ Guideline/Fact A customer with outstanding payment due must pay in full prior to a new order being shipped. Inferred Knowledge (Inference/qualification) If a customer has a credit rating of A, then the customer is a premium customer. Procedure/Routing If a sales order is placed for over $10,000, notify the sales manager. Business people express business rules in a business-oriented manner Rule 1 : A Platinum customer is every customer whose credit rating is A Rule 2 : We grant Platinum customers a special insurance premium discount $100 if the amount of their home equity loan is greater than $200,000 Seems simple enough, then what...
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20_BPMS_BRMS_Part 3 - Process Improvement via Information...

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