S13_BPM_Process Improvement_IS_ERP

S13_BPM_Process Improvement_IS_ERP - Process Improvement...

Info iconThis preview shows pages 1–9. Sign up to view the full content.

View Full Document Right Arrow Icon
Process Improvement via Information Systems/Technology Overview with focus on ERP systems
Background image of page 1

Info iconThis preview has intentionally blurred sections. Sign up to view the full version.

View Full Document Right Arrow Icon
How to Get Process Improvement? INPUTS (Raw Materials, Information, etc) OUTPUTS ( Products or Services) PROCESSES/TASKS TECHNOLOGY PEOPLE-ROLES SRUCTURE Technical System Boundary ENVIRONMENT GOALS/OUTCOMES Task Accomplishment/ Performance Employee Satisfaction Job Design Accomplishing Goals? (FEEDBACK LOOP)
Background image of page 2
Clips and Tacks Current Order Handling Process (VISIO BPMN) Order Management System Customer Records Warehouse (Shipper) Order Manager Call Center (Customer Service) Customer Customer information entered into system New Customer Order is taken and entered into system Review order More than $500? Order filled Acceptable risk? Yes Yes Yes No No No Receive order Customer calls Clips and Tacks and orders using Catalog Receive email of order cancellation Receive Request Update Customer Database Quick Review Create Order Change Status to Shipped Review Order Review Customer Information
Background image of page 3

Info iconThis preview has intentionally blurred sections. Sign up to view the full version.

View Full Document Right Arrow Icon
Enterprise Process Map Source: Paul Harmon, BP Trends Source: Paul Harmon, BP Trends Strategy Level Business Process Level Data Center, Processor and Operating Systems Architectures Human- IT Interface Model Screens & Reports Specific Process Business Process Establish Organization Plans Implementation Level Process Automated via IT Systems Process Performed by Employees Physical Plant and Technology Specification The Business Process Archiecture Defines the Organizations' Value Chains/ Core Processes and How All its Business Processes Fit Together, are Managed and Measured, etc. The Process Model Defines a Specific Process in terms of Subprocesses, Activites, etc. ERP Systems (Current) Major shift in Thinking Bus Process Mgmt Systems Bus Rules Mgmt Systems Service -oriented Architecture •[Web] Services 1. Work Organization 2. Jobs/Roles 3. People 4. Social Support (Reward, Training, selection, etc.)
Background image of page 4
WHAT IS AN INFORMATION/APPLICATION SYSTEM ?
Background image of page 5

Info iconThis preview has intentionally blurred sections. Sign up to view the full version.

View Full Document Right Arrow Icon
COMPUTER-BASED INFORMATION/APPLICATION SYSTEM INPUTS Data OUTPUTS Information Reports Recommendations Decision/Advice Etc. Software Processes / Activities/Functions (Program/Software Code) Stored Data Database (Relational) Spreadsheet/Model Symbolic/Knowledge Linguistic/Textual Graphical/Spatial Different System Types Outputs: types, users Inputs: type Software Processes used Stored data-types
Background image of page 6
Types of Information Systems?
Background image of page 7

Info iconThis preview has intentionally blurred sections. Sign up to view the full version.

View Full Document Right Arrow Icon
COMPUTER-BASED INFORMATION SYSTEMS TYPES National vs. Global Intraorg vs. Inter-organizational (B2B) Functional vs.Vertical vs. Enterprise Transaction Processing/Record Keeping Systems Management/Decision Support Systems (MSS/DSS) Communication Support Systems (CSS) Data-Based (Relational) (Spatial) Models Symbolic Linguistic/Textual/Graphical [Formatted/Structured] Data-Based [Unstructured/human-oriented] Audio/Video Processing Transactions Reporting Systems Integrated Inquiry Analysis
Background image of page 8
Image of page 9
This is the end of the preview. Sign up to access the rest of the document.

{[ snackBarMessage ]}

Page1 / 39

S13_BPM_Process Improvement_IS_ERP - Process Improvement...

This preview shows document pages 1 - 9. Sign up to view the full document.

View Full Document Right Arrow Icon
Ask a homework question - tutors are online