S18_BPM_Services Part 1

S18_BPM_Services Part 1 - Services Part 1 Business Services...

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Unformatted text preview: Services: Part 1 Business Services Computing/Web Services Enterprise Process Map Source: Paul Harmon, BP Trends Source: Paul Harmon, BP Trends Strategy Level Business Process Level Data Center, Processor and Operating Systems Architectures Human- IT Interface Model Screens & Reports Specific Process Business Process Job Design Activity Measurement Activity Management Job Aids & Training Programs Activity/ Performance Monitoring System Planning Organizing Directing Controlling Delegating Establish Organization Plans & Goals Implementation Level Process Automated via IT Systems Process Performed by Employees Physical Plant and Technology Specification The Business Process Archiecture Defines the Organizations' Value Chains and How All its Business Processes Fit Together, are Managed and Measured, etc. The Process Model Defines a Specific Process in terms of Subprocesses, Activites, etc. ERP Systems (Current) Major shift in Thinking • Bus Process Mgmt Systems • Bus Rules Mgmt Systems • Service-oriented Architecture • [Web] Services Agility, Innovation and Integration in Business Processes, Performance Visibility & Continuous Improvement Facilitate Business- IT Relationship Lower Cost; ease of integration of IT applications; Better utilization of IT assets; Agile, Faster Development IT Based Solutions/Assets Business Transformation: Process and Service Perspectives Strategy Layer (Corporate Strategy and Goals) Operational Layer (Specific Business Processes to provide Business Products/Services) Increase Profits, Compliance, Lower Costs, Quality, Agility BUSINESS DRIVERS/BENEFITS ORGANIZATIONAL LAYERS Business layers IT Layers Execution Layer ( SOA/Web Services Based IT Processes and Services) Implementation Layer (Databases, Applictions, OS, etc.) Process Architecture Layer ( Organizations' Core Processes & How All its Processes Fit Together, are Managed and Measured, etc.) BPMS Software BPM Approach Emergence of services … 2004 (UCLA) 2005 (Babson) What do we mean by the term (Business) Services? Taken From IBM Services Science web site http://www.research.ibm.com/ssme/ Business & Computing/Web/SOA Services • What are (business) services? – How to “think services” • The process-service relationship? – How to represent? • IT enablement of business services – Business Process Management Systems (BPMS) – Service-oriented architecture (SOA) • Web/Computing Services (WS) • Enterprise Service Bus (ESB) – XML and the Internet Services components and operations Service Registry/ Broker Service requestor Service provider Interacts: Request/ Response F i n d P u b l i s h Service Service Description Service Description Customer Uses/Consumes Service Encapsulating services?...
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This note was uploaded on 02/20/2012 for the course MIST 5750 taught by Professor Bostrom during the Spring '09 term at UGA.

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S18_BPM_Services Part 1 - Services Part 1 Business Services...

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