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silver BPM rules

silver BPM rules - Bruce Silver Associates BPM and Content...

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Bruce Silver Associates Industry Trend Reports BPM and Content Management Specialists September 2005 Bruce Silver Associates Download free reports from www.brsilver.com 500 Bear Valley Road, Aptos CA 95003 Tel: 831.685.8803 Fax: 831.603.3424 E-mail: [email protected] Driving Agility and Performance With BPM and Business Rules Complexity and Change Even after a decade of investment in enterprise applications – customer relationship management, ERP, supply chain, HR – it’s as hard as ever to keep a business running smoothly. The problem boils down to two simple words: complexity and change. The business is not getting simpler, just faster and more complicated. You have to do more with less, and each employee wears many hats. Once-independent departments and business systems find themselves ever more tightly intertwined and interdependent. Each has its own rules, but increasingly they need to work together. An exception in one simple activity can ripple through the entire enterprise with unknown consequences. And looming over everything is the omnipresent risk of non- compliance – with regulations, with company policies, or simply with best business practices. Worst of all, the rules keep on changing. Despite the complexity, you need to respond quickly with new procedures, new products, and new policies. The goal is simple: Maximize business performance without sacrificing agility or compliance. But it is hard to do. To accomplish it, you need technology that goes beyond automating discrete business functions and directly attacks the problems of complexity and change. Software designed to do that has been available for a while, but in two independent forms that address separate aspects of the problem. Business process management (BPM) provides an agile infrastructure for automating, integrating, and performance-optimizing the key processes strategic to the business. BPM looks at business not in terms of stovepiped functions and organizations, but as a set of cross-functional processes, each of which can be modeled as a sequence of steps performed by resources – both automated systems and human workers – guided by explicit rules. BPM software executes those processes, routing and tracking work through the steps defined by the model. While the business systems providing discrete functional automation are rigid and often opaque, the process logic that interconnects them, embodied in the BPM model, is transparent, flexible, and agile. A business rule management system (BRMS) provides a separate infrastructure for describing, computing, and enforcing the ever-changing assortment of business rules used to make complex decisions. Business rules also ensure compliance with corporate policies, government regulations, and best business practices. Even within a single decision, business rules may be numerous, interdependent, and continually changing. A BRMS ensures they are evaluated quickly and precisely, and are applied consistently throughout all systems and processes across the enterprise.
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