Bruce Silver Associates
Industry Trend Reports
BPM and Content Management Specialists
Bruce Silver Associates
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500 Bear Valley Road, Aptos CA 95003
Driving Agility and Performance
With BPM and Business Rules
Complexity and Change
Even after a decade of investment in enterprise applications – customer relationship
management, ERP, supply chain, HR – it’s as hard as ever to keep a business running
The problem boils down to two simple words: complexity and change.
business is not getting simpler, just faster and more complicated.
You have to do more with
less, and each employee wears many hats.
Once-independent departments and business systems find themselves ever more tightly
intertwined and interdependent.
Each has its own rules, but increasingly they need to work
An exception in one simple activity can ripple through the entire enterprise with
And looming over everything is the omnipresent risk of
– with regulations, with company policies, or simply with best business
Worst of all, the rules keep on changing.
Despite the complexity, you need to
respond quickly with new procedures, new products, and new policies.
The goal is simple:
Maximize business performance without sacrificing agility or
But it is hard to do. To accomplish it, you need technology that goes beyond
automating discrete business functions and directly attacks the problems of complexity and
Software designed to do that has been available for a while, but in two independent
forms that address separate aspects of the problem.
Business process management
(BPM) provides an agile infrastructure for
automating, integrating, and performance-optimizing the key
BPM looks at business not in terms of stovepiped functions and
organizations, but as a set of cross-functional processes, each of which can be
modeled as a sequence of steps performed by resources – both automated systems
and human workers – guided by explicit rules.
BPM software executes those
processes, routing and tracking work through the steps defined by the model.
the business systems providing discrete functional automation are rigid and often
opaque, the process logic that interconnects them, embodied in the BPM model, is
transparent, flexible, and agile.
business rule management system
(BRMS) provides a separate infrastructure for
describing, computing, and enforcing the ever-changing assortment of
used to make complex decisions.
Business rules also ensure compliance with
corporate policies, government regulations, and best business practices.
a single decision, business rules may be numerous, interdependent, and continually
A BRMS ensures they are evaluated quickly and precisely, and are
applied consistently throughout all systems and processes across the enterprise.
Each technology in its own way addresses complexity and change.