Unformatted text preview: Chapter 2
A Model of Communication Competence A Scenario My boyfriend called me up one Saturday night after being out with his friends. He had been drinking, and wanted me to come over. I kept saying "no," and he was getting mad. At one point he hung up on me and never called back, so I just went to bed. The next day he called and acted as if nothing was wrong. I explained to him I was upset with him and why I was upset. He said "sorry," and would I forgive him. The situation did not appear to be very serious to him. I also did not believe his apology was very sincere. He just wanted the argument to be over. I told him I needed a couple days to think about this. A few days later he called and was asking again for my forgiveness. I explained to him my reasons once again for being upset, and finally accepted his apology. Our relationship has suffered greatly because of this particular night. Jill, age 23 2 What Is Communication Competence?
I. Communication Competence: The extent to which something desired is accomplished through communication in a manner that fits a situation A. Competence as an Impression 1. 2. 3. 4. Appropriateness: fits the context Rules: prescriptions to follow in a situation Sanction: feedback behavior (for rule violation) Effectiveness: extent to which our outcomes are achieved 3 What Is Communication Competence?
I. Communication Competence Cont'd B. The Competence Grid: maps communication behavior and to analyze your most important communication goal in any given situation (p. 32) 4 Scenarios You need your sister to give you a ride You are at a funeral for someone you really didn't like. What do you say to his wife? You are at a concert and someone is smoking (legally). You are allergic. Your neighbor's dogs keep barking You want to date your friend's girlfriend You are at the gym and are attracted to a young women working out in the weight room.
5 What Is Communication Competence?
I. Communication Competence Cont'd B. The Competence Grid (cont'd) 1. Maximizing: Engages in inappropriate and effective communication 2. Optimizing: Preserves the relationship and respects the rules of the situation 3. Minimizing: Fails to achieve any desired outcomes in interaction; alienates others 4. Sufficing: Appropriate yet ineffective--"merely getting by"
6 What Is Communication Competence?
I. Communication Competence Cont'd C. Ethics and Communication Competence 1. Plato: communication should serve the truth 2. Means-oriented ethical codes: unethical regardless of outcome 3. Ends-oriented ethical codes: outcome, not behavior, considered 4. Context-oriented codes: morality depends on circumstances 7 What Is Communication Competence? 8 Basic Components of the Communication Competence Model
II. Basic Components of the Communication Competence Model A. Motivation: Drawn toward or pushed away from communicating competently in a given text a. Negative motivation: fear, anxiety or avoidance b. Positive motivation: efforts/desires that drive performance toward excellence 9 Basic Components of the Communication Competence Model
II. Basic Components of the Communication Competence Model Cont'd B. Knowledge: Content of what to say and do a. Content Knowledge: knowing topics, words and meanings b. Procedural knowledge: knowing how to assemble, plan and perform in particular situation 10 Basic Components of the Communication Competence Model
II. Basic Components of the Communication Competence Model Cont'd C. Skills: Repeatable, goal-oriented behaviors D. Context: Boundaries in communication 1. Context types: culture, time, relationships, situation and function 2. Context levels: interpersonal, small group and public communication 11 The Process Model of Communication Competence
III. The Process Model of Communication Competence A. Verbal/Nonverbal communication B. Perception/Expectations/Impressions a. Perception: process through which behavior is interpreted b. Expectations: mental pictures of what ought to be c. Impression: based on how behaviors fulfill our expectations 12 The Process Model of Communication Competence (The Competence Model)
C. The Competence Model in Action (p. 44) "Communication competence is the use of verbal and/or nonverbal behavior to accomplish preferred outcomes in a way that is appropriate to the context." 13 ...
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This note was uploaded on 04/07/2008 for the course COM 100 taught by Professor Nakayama during the Spring '08 term at ASU.
- Spring '08