100ch7

100ch7 - 5 III. Challenges to Competence in Relationships A.

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Chapter 7 Interpersonal Relationships: Building Knowledge
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2 Content Knowledge I. Content Knowledge: Knowing What to Communicate A. Repertoires: the set of all roles a person is capable of playing or enacting and the set of behaviors or actions that comprise the role B. Roles: the patterns and style of lines and behaviors a person is able to perform across contexts C. Scripts: the sequences of actions intended to achieve some form of narrative sense D. Rules: followable prescriptions for behavior in a given context
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3 Procedural Knowledge II. Procedural Knowledge: Knowing How to Communicate A. Planning . A plan is an intentional description of the actions involved in achieving a goal. 1. Efficiency 2. Competence Principle 3. Prior Success Principle 4. Simplicity Principle B. Action Assembly: the mental process of putting behaviors together in the pursuit of goals
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4 Plans can represent complex mental maps through which we organize our communication behavior. From p. 172
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Unformatted text preview: 5 III. Challenges to Competence in Relationships A. Self-Centeredness: type of communicator thinks primarily of his/her own goals, needs, communication behaviors, and ways of doing things Challenges to Competence in Relationships 6 IV. Overcoming Challenges to Competence A. Empathy and Perspective Taking 1. Empathy: the ability to experience the feelings similar to or related to those of another person 2. Perspective: involves seeing the world as the other person sees it Overcoming Challenges to Competence 7 V. Overcoming Challenges to Competence Contd B. Knowledge-Gaining Strategies: behaviors a communicator uses to obtain information about others 1. Questioning: the explicit or implicit use of verbal or nonverbal behavior to request information from another person 2. Contextual Alteration: involves changing something about a situation to see how a person reacts Overcoming Challenges to Competence...
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100ch7 - 5 III. Challenges to Competence in Relationships A.

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