100ch8

100ch8 - Chapter 8 Interpersonal Competence: Developing...

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Chapter 8 Interpersonal Competence: Developing Skills
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2 The Nature of Communication Skills I. The Nature of Communication Skills A. Characteristics of Skills 1. Skills Are Actions a. Actions: the behaviors performed by a person b. Skills: the link between motivation and knowledge on the one hand and actions on the other 2. Skills Are Goal Oriented a. Conflict skills: achieving your goal of resolving conflict b. Assertiveness skills: the goal of asserting your rights c. Argumentation skills: the goal of constructing arguments
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3 I. The Nature of Communication Skills Cont’d 3. Skills are Repeatable 4. Skills Are Sequential 5. Skills Are Contextual B. Abstractness of Skills 1. Specific-level skills: Some skills are very specific and objective 2. General-level skills: Other skills are broader and more general C. The Nature of Communication Skills
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4 Types of Interpersonal Skills II. Types of Interpersonal Skills (See figure on slide #8 or p. 190) A. Attentiveness: the skill of showing interest in, concern for, and
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100ch8 - Chapter 8 Interpersonal Competence: Developing...

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