BMGT handout 2 - Chapter 10 Communication and Information...

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Chapter 10 Communication and Information Technology What Is Communication? Communication The transfer and understanding of meaning Interpersonal communication Communication between two or more people Organizational communication All the patterns, network, and systems of communications within an organization Functions of Communication Control- to control individual behavior Motivation Emotional Expression- the presence of social interaction ( work group communications) Information-to make decisions Or to be able to perform a task Interpersonal Communication Message Source: sender’s intended meaning Encoding The message converted to symbolic form Channel The medium through which the message travels Decoding The receiver’s retranslation of the message Noise Disturbances that interfere with communications Distortions in Communications Sender- affected by skills, knowledge and socio-cultural system Message- physical output (encoded) Channel- certain channels are appropriate for certain messages Receiver- decoding Feedback Loop- checks whether understanding is achieved Fitting Communication with Circumstances Managers can use 12 questions to help them evaluate appropriate communication methods for different circumstances. 1. Feedback . How quickly can the receiver respond to the message? 2. Complexity capacity . Can the method effectively process complex messages? 3. Breadth potential . How many different messages can be transmitted using this method? 4. Confidentiality . Can communicators be reasonably sure their messages are received only by those for whom they’re intended? 5. Encoding ease . Can the sender easily and quickly use this channel? 6. Decoding ease . Can the receiver easily and quickly decode messages? 7. Time–space constraint . Do senders and receivers need to communicate at the same time and in the same space? 8. Cost . How much does it cost to use this method? 9. Interpersonal warmth . How well does this method convey interpersonal warmth? 10. Formality . Does this method have the needed amount of formality? 11. Scanability . Does this method allow the message to be easily browsed or scanned for relevant information? 12. Time of consumption . Does the sender or receiver exercise the most control over when the message is dealt with? Interpersonal Communication Methods Face-to-face Telephone Group meetings Formal presentations Memos Postal mail Fax Publications Bulletin boards Audio-/videotapes Hot lines E-mail Computer conference Voice mail
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Teleconference Videoconference Nonverbal Communication Communication that is transmitted without words Sounds Images Situational behaviors Clothing and physical surroundings: may imply status Body language: gestures, facial expressions, and other body movements that convey meaning Verbal intonation (paralinguistic): emphasis that a speaker gives to certain words or phrases that conveys
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This note was uploaded on 02/20/2012 for the course ACCOUNTING 102 taught by Professor Calamba during the Summer '11 term at Universität St. Gallen (HSG).

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BMGT handout 2 - Chapter 10 Communication and Information...

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