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100exam3Gde - Com 100 Study Guide-Exam 3 Chapter 6 Three...

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Com 100 Study Guide—Exam 3 Chapter 6 Three types of listening (see my notes): learn, critique, empathize Chapter 7 & 8 (and related lecture concepts) Personal relationship networks: Characteristic (closeness, reciprocity) Effects: buffering, coping, health Matching hypothesis: When do you give advice? When do you give emotional support? Principles of giving feedback Relationship stages: acquaintance, development, decline, dissolution Physical attraction: culturally-determined, time-bound, matching effect Communication goals: task, identity, relational “Relationship maintenance” tactics: positivity, openness, assurances, task-sharing, networks Content vs. relational dimensions of messages Relational dimensions: control, trust, intimacy One-up, one-down, and one-across messages Complementary vs. symmetrical message patterns “metacommunication” = communication about communication Four skills: attentiveness, composure, coordination, expressiveness Empathy Perspective taking/construct differentiation (class activity: “describe the person you like least”)
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