CES Foundation Course Lesson 07 - Customer Service Post Test Answers.pdf

This preview shows page 1 - 2 out of 2 pages.

The preview shows page 1 - 2 out of 2 pages.
Question IDDescriptionTypeResponseResultScene1_QuestionDraw11_Slide2_MultiChoice_0_0MultipleChoiceInternalCorrectWhich type ofcustomer isanyone youinteract withwithin your
organization?Scene1_QuestionDraw11_Slide3_MultiChoice_0_0What docustomerswant from atypicalcustomerservicesituation?MultipleChoiceProblem_resolutionCorrectScene1_QuestionDraw11_Slide4_MultiChoice_0_0What docustomerswant fromorganizationswhen meetingtheir needs orfinding asatisfactorysolution?MultipleChoiceConstrained_actionIncorrectWhichcustomerservice attituderequiresacceptingmistakes,helping thecustomer, and
finding asolution, evenif you didn’tmake themistake?Whichcustomerservice attituderelates toputting yourselfin someoneelse's shoes
andunderstandingwhat he or sheis feeling?

Upload your study docs or become a

Course Hero member to access this document

End of preview. Want to read all 2 pages?

Upload your study docs or become a

Course Hero member to access this document

Term
Fall
Professor
NoProfessor
Tags

  • Left Quote Icon

    Student Picture

  • Left Quote Icon

    Student Picture

  • Left Quote Icon

    Student Picture