CES Foundation Course Lesson 07 - Customer Service Post Test Answers.pdf

Question ID Description Type Response Result
Scene1_QuestionDraw11_Slide2_MultiChoice_0_0
Multiple
Choice
Internal Correct
Which type of
customer is
anyone you
interact with
within your
organization?
Scene1_QuestionDraw11_Slide3_MultiChoice_0_0
What do
customers
want from a
typical
customer
service
situation?
Multiple
Choice
Problem_resolution Correct
Scene1_QuestionDraw11_Slide4_MultiChoice_0_0
What do
customers
want from
organizations
when meeting
their needs or
finding a
satisfactory
solution?
Multiple
Choice
Constrained_action Incorrect
Which
customer
service attitude
requires
accepting
mistakes,
helping the
customer, and
finding a
solution, even
if you didn’t
make the
mistake?
Which
customer
service attitude
relates to
putting yourself
in someone
else's shoes
and
understanding
what he or she
is feeling?