ENGL107_Unit2 - ENGL 107 Business Communication Unit 2:...

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ENGL 107 Business Communication Unit 2: Letter-Writing Strategies
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Copyright & Credits Copyright Copyright © 2006 Thompson Rivers University. All rights reserved. Copyright (c) 2001, 1995, 1991, 1983, 1982 Open Learning Agency This course material is the property of Thompson Rivers University. As such, it is protected by the Canadian Copyright Act. The content may be used for personal study purposes only. No part of this work may be forwarded or reproduced in any form by any means without permission, in writing, from the Intellectual Property Office, Thompson Rivers University: copyright@tru.ca. Every effort has been made to ensure that any course content, owned by others, has been appropriately cleared for use in this course. Anyone wishing to make additional use of such third party material must obtain clearance from the copyright holder. ISBN 0-7790-0560-0 (set) 5 th ed., 2005 This set contains: Course Manual, ISBN 0-7790-0561-9 Study Guide, ISBN 0-7790-0562-7 Assignments, ISBN 0-7790-0563-5 Credits 2006 Course Revision Team Theresa Spitzer, Operations Manager, Instructional Development and Research Group Enid McCauley, Director, Instructional Development and Research Group 2001 Course Development Team Subject Matter Experts: Rosemary Carter, John Cobley Course Reviewer: Diana Holland Program Coordinator: John Bryant Printed in Canada at Thompson Rivers University 900 McGill Road PO Box 3010 Kamloops, British Columbia V2C 5N3 PO Box 82080 Burnaby, British Columbia V5C 6J8
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Contents Introduction 1 Objectives 1 Part 1 — Inquiry/Request Letters 2 Part 2 — Response Letters 4 Part 3 — Good-News Letters and Memos 6 Part 4 — Bad-News Letters and Memos 7 Go to Assignment 2 8
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Introduction In this unit, you will learn some effective strategies for writing letters. In particular, you will learn techniques for writing letters of request or of inquiry, letters of response, and letters that deliver either good or bad news. You will also apply what you already learned in Unit 1 about format, style, tone, vocabulary choice, audience, message, and purpose. Objectives When you have completed your work on this unit, you should be able to write the following letters effectively: Inquiry/request letters Response letters Good-news letters Bad-news letters
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2 Unit 2 ENGL 107 Business Communication Part 1 — Inquiry/Request Letters When you write an inquiry or a request letter, you need to state
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ENGL107_Unit2 - ENGL 107 Business Communication Unit 2:...

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