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Unformatted text preview: Fundamentals of Human Resource Management Chapter 1: Managing Human Resources Human Resource Management (HRM) - the policies, practices, and systems that influence employees' behavior, attitudes, and performance Capital- cash, equipment, technology, and facilities Human Capital- the organization's employees, described in terms of their training, experience, judgment, intelligence, relationships, and insight-By Influencing who works for the organization and how those people work, human resource management therefore contributes to such basic measures of an organization's success as quality, profitability, and customer satisfaction Sustainable Competitive Advantage- is better than competitors at something and can hold that advantage over a sustained period of time Human Resources-are valuable. High quality employees provide a needed service as they perform many critical functions-are rare in the sense that a person with high levels of the needed skills and knowledge is not common-cannot be imitated-have no good substitutes. When people are well trained and highly motivated, they learn, develop their abilities, and care about customers High Performance Work System- and organization in which technology, organizational...
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- Fall '10
- Human Resource Management