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Unformatted text preview: -sometimes lack capacity to upgrade technology. High Performance Work Systems:-Best possible fit between their social system and technical system Knowledge Workers:-employees whose contributions to the organization are specialized:-knowledge of customers, process, or profession-needed for: health services, social services, management, etc. Empowerment:-giving employees responsibility and authority to make decisions regarding all aspects of product development or customer service. Employee Engagement Full involvement: in ones work and commitment to ones job and company Teamwork:-select new team members-scheduling work-coordinating work and customers and other units of the organization Company strategy-six issues-Figure 2.4 Total Quality Management-company-wide effors to improve work -provides guidelines for all activities including HRM. -meet customers-training in quality-errors are prevented...
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- Fall '10