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Sample Resume - Customer Service Representative 1/07 6/07...

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Office of Career Services, Robert H. Smith School of Business, 2009 Jane Terrapin 4570 Van Munching Lane College Park, MD 20742 301-555-1234 [email protected] Education: Bachelor of Science, Marketing Expected: May 2012 University of Maryland at College Park College Park, MD Robert H. Smith School of Business Overall GPA: 3.6 Work Turtle Financial Services Company Baltimore, MD Experience: Marketing Assistant 6/09 - Present Conduct presentations for clients on financial planning using MS PowerPoint Analyze prospective client portfolios to find suitable fit between client and broker Research competitors’ packages to improve company services Promoted to assistant after increasing sales of brokers by 65% Marketing Intern 6/08 - 8/08 Developed over 50 marketing proposals for brokers based on target client list Coordinated client presentations for four brokers Attended training seminars on marketing financial services to prospective clients Van Munching Bank Hyattsville, MD
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Unformatted text preview: Customer Service Representative 1/07 - 6/07 • Persuaded existing customers to enroll in online “Bill-Pay” system through cold calls and in-person appeals, exceeding branch goals by 15% • Assessed clients’ financial needs and recommended appropriate checking and money market accounts Activities: American Marketing Association- UM Student Chapter 8/08 - Present • Maintain communication with national office through monthly memos • Contact marketing professionals and coordinate speaker presentations for group • Market student organization to prospective members and develop promotional materials R.H. Smith Student Ambassadors Program 8/08 - Present • Represented Smith School of Business at admissions events • Encouraged enrollment of prospective students by addressing questions and promoting the value of a Smith School education Skills: Computer: MS Word, MS Excel, MS Access, MS Power Point, Desktop Publishing Languages: Proficient in French S AMPLE R ESUME...
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