Chapter 7 - Chapter 7 management leadership and employee...

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Chapter 7: management, leadership, and employee empowerment I. Managers’ roles are evolving a. Managers must get things done through organizational resources a.i. Used to be called bosses and just watched over, but now more progressive b. Now managers guide, train, support, motivate, & coach employees c. More focus on team-work ; going through a revolution d. Management demands a new kind of person: d.i. Skilled communicator d.ii. Team player d.iii. Planner d.iv. Coordinator d.v. Organizer d.vi. Supervisor II. Functions of Management a. Give direction to organizations provide leadership, and decide how to use organizational resources to accomplish goals b. Management: the process used to accomplish organizational goals through planning, organizing, leading, and controlling people and other organizational resources c. Planning c.i. Setting organizational goals c.ii. Developing strategies to reach those goals c.iii. Determining resources needed c.iv. Setting precise standards c.v. Overall: anticipating trends and determining best strategies and tactics to achieve organizational goal sand objectives—oen of which is to please the customers d. Organizing d.i. Allocating resources, assigning tasks, and establishing procedures for accomplishing goals d.ii. Preparing a structure showing lines of authority and responsibility d.iii. Recruiting, selecting, training, and developing employees d.iv. Placing employees wher ethey’ll be most effective d.v. Many currently designed around the customer d.vi. Customers needs change: organizations must change w/ them or risk losing business e. Leading e.i. Reating a vision for the organization and communicating, guiding, training, coaching, and motivating others to work effectively to achieve the organization’s goals and objectives e.ii. Trend: empower employees f. Controlling f.i. Establishing clear standards to determine whether an organization is progressing toward its goals and objectives, rewarding people for doing a god job, and taking corrective action if they are not
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f.ii. Pvera;;” ,easiromg wjetjer wjat actia;;u pccirs ,eets the gpa;s III. Planning: creating a vision based on values a. Setting vision, goals, and objectives b. Most valuable tool c. Vision :: an encompassing explanation of why the organization exists and where it’s trying to head c.i.
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