Organizational Behavior

Organizational Behavior - Chapter 1, Organizational...

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Chapter 1, Organizational Behavior 1. Organizational Behavior : OB is a field of study that investigates the impact that individuals, groups, and structure have on behavior within organizations for the purpose of applying such knowledge toward improving an organization’s effectiveness. 2. Organization a. >=2 b. Common Goal c. Manager Directed i. Goals ii. Strategy iii. Plans to Co-ordinate Actions 3. Organization a. What b. Who c. How grouped d. Reporting structure e. Decision making 4. Leadership a. Motivating b. Directing c. Communicating d. Conflict resolution 5. Controlling a. Monitor b. Correct deviations from plan 6. Mitzberger Management Roles a. Interpersonal i. Figurehead ii. Leader iii. Liaison b. Informational i. Monitor ii. Disseminate iii. Spokesperson c. Decisional d. Entrepreneurial e. Disturbance handler f. Resource allocator 1
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g. Negotiator 7. a. b. c. Human resource management ( motivating, disciplining, staffing, etc) d. Networking (socializing, politicking, interacting w/ outsiders) 8. Successful managers – those promoted most quickly a. Networking largest relative contribution to success b. Human resource management least relative contribution 9. a. Communication – largest relative contribution b. Networking – least relative contribution 10. Contributing Disciplines Within the OB Field a. Psychology b. Sociology c. Social Psychology d. Anthropology 11. Psychology a. Psychology is the science that seeks to measure, explain, and sometimes change the behavior of humans and other animals. 12. Social Psychology a. Social psychology blends the concepts of psychology and sociology. b. It focuses on the influence of people on one another. 13. Sociology a. Sociologists study the social system in which individuals fill their roles; that is, sociology studies people in relation to their fellow human beings. 14. Anthropology a. Anthropology is the study of societies to learn about human beings and their activities. 15. There are many challenges and opportunities today for managers a. Responding to Globalization b. Managing Workforce Diversity c. Improving Quality and Productivity d. Process reengineering asks the question: “How would we do things around here if we were starting over from scratch?” i. Every process is evaluated in terms of contribution to goals ii. Rather than make incremental changes, often old systems are eliminated entirely and replaced with new systems e. To improve productivity and quality, managers must include employees. f.
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Organizational Behavior - Chapter 1, Organizational...

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