comm2 - surgeon through some method than those without the...

Info iconThis preview shows page 1. Sign up to view the full content.

View Full Document Right Arrow Icon surgeon-communication.htm In Sydney, Australia Dr. Peter Stalberg conducted a study to see if e-mail increased the communication between patients and surgeons. All the patients had access to the surgeon’s e-mail address through the website and their appointment cards. Fifty of the hundred patients in the study were given a contact sheet for their surgeon that indicated the surgeon’s preferred method of contact was through e-mail. The others were also given an information sheet, but it did not include the surgeons e-mail address and preference for that method of contact. Twenty-six out of the hundred patients initiated contact with the surgeon. Twenty-two out of the 26 contacts were through e-mail. More double the number of patients given the information sheet with the email address contacted the
Background image of page 1
This is the end of the preview. Sign up to access the rest of the document.

Unformatted text preview: surgeon through some method than those without the sheet. Eighteen of 22 patients using email were in the group given the information sheet with the e-mail address. Four of the 22 patients were in the group that did not receive the e-mail address on their information sheet. The other four contacts were three by fax and one by phone. This study doe not really show that e-mail improves contact but simply that having reinforcement of a method of contact increases contact. Since they were all given the same contact information but only one group got the email address and a statement of preference again it shows that the same sort of results could have occurred if they had put the phone number and a statement of preference for that on the information sheet. It does not take into account the patients access to the internet or their knowledge of it....
View Full Document

This note was uploaded on 02/23/2012 for the course POSI 1310 taught by Professor Arnold during the Fall '08 term at Texas State.

Ask a homework question - tutors are online